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Frequently Asked Questions
Trucks can arrive between 8:00 am - 12:00 pm. If you need special arrangements, please call the office and ask about special receiving hours.
Last updated by marlo.donzelli@crconline.com at 3/17/2021 1:46 PM
For cut pieces of material, we cannot take the material back for returns since all material is cut to length. For other returns, a 50% restocking fee will be charged. The customer pays return shipping; upon return inspection, money will be refunded.
Last updated by marlo.donzelli@crconline.com at 10/4/2024 1:45 PM
There is no minimum order value for website orders.
Last updated by marlo.donzelli@crconline.com at 8/4/2021 7:06 PM
CRC prefers to ship using UPS and Old Dominion but will accommodate customers’ alternative shipping requirements.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 3:28 PM
Yes. If you need a custom size that does not fit within our standard shape sizes, CRC will be able to support your design.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 3:28 PM
The convenience fee is charged by the credit card processing company for credit card services. Rather than including the fee in all orders, we only pass it along to those customers who pay by credit card.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 3:29 PM
CRC reserves accounts with payment terms for those who order more frequently and with volume. Although we accept all credit card payments, not all customers qualify for an account with other payment terms. Once there is an established purchasing history, we can consider other options for your convenience.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:56 PM
Yes. All major credit cards are accepted.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 3:31 PM
Anywhere in the world.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 3:31 PM
Material specifications and mill test reports can be shared upon request so you can determine if the material meets your requirements.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 3:32 PM
Unfortunately, sometimes product may be damaged during shipment. We instruct our customers to carefully inspect each package for damage or loss before signing for it.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 3:32 PM
CRC is a distributor and warranties are covered by the manufacturer.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 3:34 PM
You can place an order just prior to 5:00 p.m. CST.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 3:34 PM
You may contact the General Manager, Charles Watson. His email address is charles.watson@crconline.com or you can call (251) 947-5200.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 3:34 PM
Orkot® is the brand name of a range of proprietary composite bearing materials consisting of a matrix of fabric-reinforced polymers from Trelleborg Sealing Solutions. For over 60 years Orkot® bearings have been used in industrial, offshore, oil & gas, and shipbuilding applications. Orkot® TLMM and TXMM bearing materials carry approval by classification societies worldwide. Many applications, such as steering and propulsion of merchant and navy ships, involve safety-critical parts.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:57 PM
CRC Distribution is the exclusive authorized suppliers of genuine Orkot® materials purchased through Trelleborg, who has been manufacturing Orkot® material for over 60 years.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 3:37 PM
Yes, Orkot® materials can be easily machined at your facility using conventional tooling and machining methods.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 6:12 PM
Orkot® bearings are manufactured from a unique synthetic composite incorporating solid lubricants for dry running to ensure outstanding wear life. Orkot® materials are laminated polymer materials made by impregnating textiles with thermoset resins. Solid lubricants are added to the resin to provide evenly dispersed lubrication throughout the material, inherently eliminating the need for external lubrication. Virtually no swelling in seawater and very low thermal coefficient of expansion provide dimensional stability in either arctic or tropical seas. Orkot® does not corrode or promote corrosion of the housing. Orkot® bearings can be designed to tolerate edge loading and misalignment. Orkot® TXMM has been tested in independent test installations, including the U.S. Army Corps of Engineers.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 3:39 PM
Orkot® can be manufactured in rods, tubes, and sheets that can be machined into bearings, bushings, wear pads, thrust washers, wear rings, and thermal & electrical isolators. Custom parts can also be manufactured to customer specifications.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 3:40 PM
No, solid lubricants are dispersed evenly throughout the material, eliminating the need for external lubrication.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 3:40 PM
Yes. Orkot® materials in flat sheets and tubes are manufactured in the USA. Orkot® rod can be manufactured from our Orkot® facility in the UK.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:44 PM
Yes. You can machine Orkot® material just as you would bronze material. No special equipment is required, we recommend cutting/turning the material dry without the use of coolant. CRC will provide recommended machining instructions noting all cutting tools, cutting angles, speeds, and feed rates.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:45 PM
No. Genuine Orkot® materials are laminated polymer materials made by impregnating textiles with thermoset resins.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:47 PM
Orkot® materials are exclusively manufactured in three locations: United Kingdom, United States and China allowing us to better serve global customers.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:47 PM
No. All Orkot® materials are non-toxic.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:48 PM
Yes. Orkot® materials can be painted over. Orkot® materials can also be laser engraved for customer identification purposes upon request.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 6:17 PM
Raw material orders typically ship in 1 week or less, machined components are usually shipped within 3 weeks. CRC always attempts to schedule orders to provide the shortest possible lead time and provides expedited processing options for emergency rush jobs.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:49 PM
Yes, but CRC does not recommend this; the more pigment added to the manufacturing, the fewer lubricants can be added which may increase the coefficient of friction.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:50 PM
If required you can use grease with Orkot® materials; grease will not harm or degrade the material, and Orkot® material will not swell or change dimensions as a result.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:58 PM
The best way is to contact our sales department, who can quickly get some information about your application and recommend the best material for your installation. Some industries such as hydropower and marine applications have dedicated materials associated with them such as Orkot® TXMM and Orkot® TLMM materials.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:52 PM
CRC bearings can be installed with an interference fit, either by pressing them in or by freezing them down with liquid nitrogen or dry ice or gluing using a recommended two-part epoxy adhesive. Orkot® can also be mechanically fastened.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:51 PM
No. Genuine Orkot® uses high-quality resin and textile systems to provide materials which are very dimensionally stable. Water swell is less than 0.15% which will not impact the bearing design or performance even when operating fully submerged for its lifetime.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:53 PM
Orkot® bearings can be used with most recognized shaft materials and are found to be compatible with gunmetal, phosphor bronze, Monel, Inconel 625, and Stainless Steel, typically AISI 316L.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:54 PM
This can depend on the size of the bearing, application, temperature range, and fit to the housing. A good general rule of thumb to use is approximately 0.002 per inch of shaft diameter for dry applications and 0.001 per inch of shaft diameter for wet applications. CRC can also provide fitting recommendations and bearing size calculations for your specified application(s).
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:55 PM
This depends on the size of the bearing, application, and temperature range. A good general rule of thumb to use is approximately 0.001" per inch of bearing OD diameter. CRC can also provide fitting recommendations and bearing size calculations for your specified application(s).
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:55 PM
The recommended shaft surface finish should be Ra 0.8µm or 32 micro inches is required for bedding-in wear. Orkot® tends to improve the surface finish during operation.
Last updated by marlo.donzelli@crconline.com at 1/19/2021 4:54 PM
No, Orkot® does not contain any Asbestos. Some of the old phenolics had asbestos and Orkot® is similar so people assume Orkot® might too. The only hazardous thing about Orkot® is if the PTFE were to catch fire. PTFE puts off a very hazardous gas when burning, but we do not have to worry about that very often.
Last updated by sunny.foreman@crconline.com at 3/17/2021 3:07 PM
Gauge is another term for wall thickness. However, “gauge” applies to nominal (or inexact) wall thickness. The wall thickness designated for honed tubing is a more precise measurement. Gauge tubes do not have a finished ID surface as the honed tube does.
Last updated by marlo.donzelli@crconline.com at 1/25/2021 1:14 PM
No. They come standard from the mill in 12 ft. lengths.
Last updated by marlo.donzelli@crconline.com at 1/25/2021 1:17 PM
Induction hardened crome plated (IHCP) rod is heat-treated and the outside surface is case hardened to approximately 0.050-inch depth. The IHCP has a higher yield strength. Typically, the yield strength is 100K for most IHCP sizes, but larger diameters can have 50K or 75K. All sizes are heat-treated and case hardened. Standard chrome does not have the extra heat treatment to it.
Last updated by marlo.donzelli@crconline.com at 1/25/2021 1:24 PM
We do not accept returns for cut lengths of material.
Last updated by marlo.donzelli@crconline.com at 1/24/2022 2:22 PM
